Terms and Conditions

By visiting and/or using this site in any way, such as browsing products or placing an order, you agree to these conditions. These terms and conditions may change with or without notice and are effective immediately upon being posted.

Please read them carefully.

  • The production and shipping of a custom order or in-stock order may be delayed if payment is not received within the desired time specified in the payment policy on the listing. Lux hot tubs reserves the right to cancel the order. Please check the payment policy on the listing.
  • All orders are final and any deposit left is non refundable. Upon receiving your item you must sign off you accept the items condition. After signing the acceptance of the item, you have an additional 24 hours to report to Lux hot tubs any cosmetic or physical damages to your product which you may not have noticed on delivery. Outside of that period of 24 hours, Lux hot tubs cannot accept the claim and will not be liable for such damages.
  • If anything is wrong with the item after it is delivered, everything is covered under the manufactures warranty, and Lux hot tubs will make its best effort to uphold the warranty through its parts warehouse and warranty service department. For custom orders, most of the time involved is the custom building of the item to your specification; lead times are 8-12 weeks, all stock items are delivered within 1 day to 2 weeks. 
  • Lux hot tubs cannot be held responsible or offer compensation of any kind including factory errors, delays caused beyond our reasonable control (including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, delays pending customs clearance, delay in obtaining supplies of adequate or suitable materials,  labour disputes or restraints or delays affecting carriers.
  • In addition to this please note that  Lux hot tubs does its very best to represent the colour of its our Tubs and spa's, but the colours are only a guide or estimation, the actual colours could look different because of ones computer screen can be different. There is also some slight differences that occur through the manufacturing process that may look slightly different from the illustrative pictures in the listing. Lux hot tubs have an independent inspection of every Tub and Spa, and will not ship a product until an elaborate testing procedure is passed on all tests in accordance with CE regulations.
Lux Hot Tubs Terms and Conditions
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